User Guide

Only support for domestic delivery in Japan

About payment

Credit card payment

The following credit cards are available.

VISA/MasterCard/American Express/JTB/SHOP Pay/Apple Pay/Google Pay

Regarding delivery


Sagawa Express
550 yen including tax will be charged. Hokkaido and Okinawa will charge 1,870 yen including tax.
* If you are unknown, please contact us in advance.
* We do not accept overseas shipping. Please note

About return / exchange

We will pay close attention to the product and give inspections after inspection, but if there is a defect in the product, we would like to do so, but we will call or email as soon as we arrive. Please contact us.
If the status of the product you contacted is determined to be "initial failure", we will return to our company by cash on delivery and send new products immediately. Please note that after 7 days after the arrival of the product, we cannot recognize it as "initial failure".
In addition, please note that cases such as the color, image difference from the image, the difference in size, etc. are judged as "customer convenience" and we cannot accept any returns. If you have any questions, please contact us before purchasing.

Example of initial failure

  • Sewing lineage and thread flying
  • Looseness of fasteners, metal fittings, etc.
  • Leather products are significantly scratched
    * Natural leather products are shipped with great care and shipped. Except for the remarkable state, please consider it as a unique feature of natural products. If you are not satisfied, please contact us.
  • In addition, a different product from the ordered product has been sent.

Return method

Please contact us by phone or email first within 7 days after the product arrives. The products that have been judged to be "initial failure" will be informed of the return destination and return method. (The return destination may differ depending on the product.)
Be sure to include a delivery note, warranty card and receipt (only in case), and return as much as possible.
* Be sure to return the delivery record (courier service, Yu -pack, etc.). Please pardon a remarkable simple packing that can deteriorate the product during delivery.

Refund method

After confirming the returned product, we will immediately take the refund procedure. Regarding returns of products that fall under initial failure, we will refund the shipping and commissions that have been borne by the customer.

* About customer convenience

Please note that returned goods due to customer reasons that do not have any problems with the product condition will be judged as "customer convenience".

Customer convenience examples
  • Those who have been over 8 days after the product arrives
  • Products used
  • Reasons why the image (color / size) before purchasing is different from the actual product
  • When the returned product is very different from the state at the time of delivery
  • If accessories such as shoulder belts cannot be returned

The information desk

Inquiry time:
10:00 to 17:30
Regular holiday:
Saturdays, Sundays, and holidays, New Year holidays